Call Center Agents  
Shahi Sawari (Pvt) Ltd   More jobs from this company

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Job Title:   Call Center Agents
Category:   Client Services
Total Positions:   5
Job Location:   Lahore
Gender:   No Preference
Age:   18 to 28 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year2 Years
Salary Range:   PKR 15,000 to 30,000 per Month
Apply By:   Jun 13, 2017
     
     
 
Job Description:

Shahi Sawari is looking for smart, self driven, well spoken & enthusiastic Customer Support Executives who would be responsible for receiving, investigating & responding to all customer queries. Customer support department is the mouth and ears of Shahi Sawari and if you have that knack to understand people, resolve their concerns and create a perfect brand image, we would love to take you on board.

Responsibilities

  • Interact & respond patiently with the customers via phone, email or online chat concerning various care issues & resolve quickly
  • Assist with Inbound & Outbound calls
  • Tracking & reporting of relevant customer concerns
  • Coordinating with the internal department and escalate issues to the TL as and when required
  • Follow up with customers & ensure they are satisfied with the resolution provided
  • Work simultaneously with multiple databases
  • Capturing and applying customer feedback to improve our service delivery standards

Pre-requisites:

  • Prior relevant experience of 6 months will be preferred
  • Graduate or equivalent
  • Prior knowledge of customer service ethics
  • Should be versatile, patient, ability to multitask and quick response time
  • Excellent written and verbal communication

Company Information
 
Company Name:  Shahi Sawari (Pvt) Ltd
Company Description:
Shahi Sawari is a pioneering technology company developing and operating aggregator platforms focused on providing affordable transportation and logistics solutions to the masses
while increasing the operating efficiency and earnings for the service providers.

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