Job Title: |
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Call Center Agents |
Category: |
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Client Services |
Total Positions: |
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5 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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18 to 28 years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year2 Years |
Salary Range: |
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PKR 15,000 to 30,000 per Month |
Apply By: |
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Jun 13, 2017 |
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Job Description: |
Shahi Sawari is looking for smart, self driven, well spoken & enthusiastic Customer Support Executives who would be responsible for receiving, investigating & responding to all customer queries. Customer support department is the mouth and ears of Shahi Sawari and if you have that knack to understand people, resolve their concerns and create a perfect brand image, we would love to take you on board.
Responsibilities
- Interact & respond patiently with the customers via phone, email or online chat concerning various care issues & resolve quickly
- Assist with Inbound & Outbound calls
- Tracking & reporting of relevant customer concerns
- Coordinating with the internal department and escalate issues to the TL as and when required
- Follow up with customers & ensure they are satisfied with the resolution provided
- Work simultaneously with multiple databases
- Capturing and applying customer feedback to improve our service delivery standards
Pre-requisites:
- Prior relevant experience of 6 months will be preferred
- Graduate or equivalent
- Prior knowledge of customer service ethics
- Should be versatile, patient, ability to multitask and quick response time
- Excellent written and verbal communication
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Company Information |
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Company Name: Shahi Sawari (Pvt) Ltd Company Description: Ride Flo is a pioneering technology company developing and operating aggregator platforms focused on providing affordable transportation and logistics solutions to the masses while increasing the operating efficiency and earnings for the service providers.
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