Technical Sales Support Engineer  
Your Engineering Solutions (YES)   More jobs from this company

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Job Title:   Technical Sales Support Engineer
Category:   Business Development
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   Electronics Engineering
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   May 31, 2017
     
     
 
Job Description:

Cielo WiGle a US based Smart Home company, having its development office in Pakistan through its subsidiary YES is looking to expand its team. We are looking for highly talented professionals who have energy and passion to be a part of World Class team. We offer excellent salary package and career growth potential. The applicant must have be:

Education:

- At least holds a bachelor Degree in the field of Electronics Engineering, from well reputed Institute.

Experience:

- A minimum working experience of Two years in the Technical Support field.

- Perfect written and spoken English skills.

Requirements:

- Effectively manage large amounts of incoming calls.

- Fluent English speaking and writing skills.

- Identify and assess customers’ needs to achieve satisfaction.

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Take the extra mile to engage with customers.

- Provide information about products and services.

- Handle returns or complaints.

- Record details of customer contacts and actions taken.

- Refer customers to supervisors, managers, or others who can help.

- Resolve customer complaints via phone, email, mail, or social media.

- Greet customers warmly and ascertain problem or reason for calling.

- Cancel or upgrade accounts.

- Assist with placement of orders, refunds, or exchanges.

- Advise on company information.

- Take payment information and other pertinent information such as addresses and phone numbers.

- Inform customer of deals and promotions.

- Compile reports on overall customer satisfaction.

- Handle changes in policies or renewals.

Personality:

Flexibility

Self-Management

Good Listener

Proactive

Hardworking

Able to work under stress

Good Esthetics

Note:

No TA/DA will be given for the interview.

Please fill in the expected Salary details in your CVs while applying.


Required Skills:
Call Tracking Metrics,English Fluency

Company Information
 
Company Name:  Your Engineering Solutions (YES)
Company Description:
Your Engineering Solutions (YES) Pvt. Ltd. is a subsidiary of Cielo WiGle Inc. Cielo is a Redmond, WA based company that provides Wi-Fi based smart controls for managing any brand ductless systems from anywhere. Cielo is the pioneer US company in this industry segment and leading the market of smart controls for ductless systems.
The smart controls launched by Cielo is a complete eco system of device hardware, Amazon AWS IoT cloud, mobile apps for both iOS and android platforms and enterprise web app. Cielo products are compatible with Amazon Alexa, Google Assistant, SmartThings & IFTTT.
Cielo’s smart controls are tailor made for both ductless OEMs and retail customers. The brand independence gives Cielo a great edge in the market as the smart controls are compatible with almost all brands available in the market. The OEMs can use Cielo smart controllers for both their ready to market products and already sold installed base.
Since the launch Cielo is witnessing great customer traction from both B2B and B2C channels. Cielo products offer control from anywhere, location based controls, remote scheduling features, usage history, live air filter status, action audits and much more. Cielo’s smart controls are fast becoming the standard smart option to manage any brand ductless systems for both OEMs and the retail customers.
Cielo is a customer centric company and their products are geared towards greater savings to the customers without compromising their comfort.

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