Cielo WiGle a US based Smart Home company, having its development office in Pakistan through its subsidiary YES is looking to expand its team. We are looking for highly talented professionals who have energy and passion to be a part of World Class team. We offer excellent salary package and career growth potential. The applicant must have be:

Education:

- At least holds a bachelor Degree in the field of Electronics Engineering, from well reputed Institute.

Experience:

- A minimum working experience of Two years in the Technical Support field.

- Perfect written and spoken English skills.

Requirements:

- Effectively manage large amounts of incoming calls.

- Fluent English speaking and writing skills.

- Identify and assess customers’ needs to achieve satisfaction.

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Take the extra mile to engage with customers.

- Provide information about products and services.

- Handle returns or complaints.

- Record details of customer contacts and actions taken.

- Refer customers to supervisors, managers, or others who can help.

- Resolve customer complaints via phone, email, mail, or social media.

- Greet customers warmly and ascertain problem or reason for calling.

- Cancel or upgrade accounts.

- Assist with placement of orders, refunds, or exchanges.

- Advise on company information.

- Take payment information and other pertinent information such as addresses and phone numbers.

- Inform customer of deals and promotions.

- Compile reports on overall customer satisfaction.

- Handle changes in policies or renewals.

Personality:

Flexibility

Self-Management

Good Listener

Proactive

Hardworking

Able to work under stress

Good Esthetics

Note:

No TA/DA will be given for the interview.

Please fill in the expected Salary details in your CVs while applying.